The retail industry is built on good customer service. In a world where choice is plentiful we need to treat our customers with the best care to retain their loyalty and ensure repeat business. It’s much more cost effective to concentrate efforts on retaining current customers that letting customer service slip and concentrating on attracting new customers.
Participants on this course will learn about the true financial cost of losing a loyal customer and the knock-on economics effect. Customer service employees will learn the importance of their role to keep customers happy and to protect their own jobs.
There is no legal requirement to complete a customer care staff, however the economic benefits of excellent customer care are huge. Poor customer care can cost a business dearly.
Online Course Contents:
- Tutorial & Instructions
- Why care for your customers?
- Customer focus
Entry Requirements: No previous experience is required.
Duration: Approx. 30 minutes at any time you choose. You can stop and restart, the course will be bookmarked where you left off. Work through this course at your own pace.
Certification Test: On completion of modules you will complete a short theory test online. You must achieve a pass mark of 60% to achieve certification.
IT Requirements: Internet Connection, Laptop or PC with Flash Player 8.0 or above or a tablet with Flash enabled browser.